CUSTOMER SUCCESS STORIES

Rounding Out Home Improvement Projects with a Heat Pump

Marian installed a new dual fuel system with a Bosch heat pump to replace his aging furnace, reduce his home’s carbon footprint, and get air conditioning.

E-Den: Why did you decide to install a heat pump in your home?

Marian: I bought my home back in 1999 and it originally had an oil furnace, which I switched to a gas furnace shortly after buying the home. Since the gas furnace was getting to be about 20 years old, it was time to upgrade my home’s HVAC system. With a dual fuel system, I like the fact that the heat pump will carry the majority of the home’s heating needs and reduce my carbon footprint, but also that I can still keep gas as a backup (we have a fireplace and gas stove) and diversify our energy sources.

Air conditioning is another plus with the heat pump too. Seattle has been getting much hotter over the past several years, and it unfortunately seems like that trend is here to stay. With recent wildfires, smoke and air quality have been an issue so getting a new air filter with the system was also a priority.

E-Den: Tell us about your experience working with E-Den

Marian: I tend to do my homework and research before making any large purchases, so the explanations and information on E-Den’s website was great for getting up to speed when thinking about a heat pump for my home. I definitely appreciated the thorough explanations and customer service, which allowed me to make a well-informed decision.

I also liked the instant quote. Some neighbors got quotes for the same system that ranged from $15,000 to $30,000, so getting a sense around price upfront and the transparency was very helpful in terms of knowing what to expect.

E-Den: Do you have future plans for additional home upgrades?

Marian: Actually, the heat pump completes a lot of the “Electrify Everything” home improvements that we’ve been working on. We replaced our roof about five years ago, and there’s a great south-facing exposure so we installed solar panels on it last summer. I also drive an electric vehicle, so I’m looking forward to using our solar panels to charge the EV and run the heat pump as well.