CUSTOMER SUCCESS STORIES
Upgrading for Comfort and Efficiency
Joanne and Roy installed a 3-zone mini-split system in their home to lower their heating bills, provide air conditioning, and make their home greener and more efficient.
E-Den: Why did you decide to install a mini-split system in your home?
Joanne: Since our home doesn’t have ductwork, ductless mini-splits were a natural choice for us.
Our home used to be heated with an electric-powered hydronic heating system. It’s not a very common setup, so it was difficult to maintain and our electricity bills in the winter were crazy expensive! Since we knew that system would need to go, we wanted to invest in something that would make our home more energy efficient and do our part for the planet too.
Our living room and kitchen have a western exposure, so we were also looking to get air conditioning.
E-Den: Tell us about your experience working with E-Den
Joanne: Everything from initial contact to installation was super smooth; the responsiveness and thorough customer service were outstanding!
When I was researching options, I reached out to E-Den online and they got back to me immediately. After a quick phone call and home visit, E-Den and their partner contractor provided a thoughtful system recommendation for our home at a fair price, together with all the information I needed to move forward. I’ve rarely had such a good experience with a home services project.
E-Den: What do you like most about your system?
Joanne: I love that our utility bills will be significantly lower now that our home uses a high-efficiency ductless mini-split system, and that we’re doing our small part for the planet. The previous hydronic system was quite inefficient, and ongoing maintenance expenses were pretty significant too.
I also hadn’t thought about it until we dug deeper, but mini-splits have a very small electrical draw, which means that we can hook them up to a generator. Since we live in an area that has frequent power outages in the winter, we’ve connected our new system to a generator, which means that we’ll have heat in the winter even if the power goes out.
