Doubling Close Rates with EDEN: Efficiency, Customer Experience, and Seamless Integration

We found a tool that multiplies our marketing spend and takes the customer experience to the next level.

My name is Clint, and I’m the Sales Director for Lifetime Heating, Cooling, Plumbing and Electric in Snohomish, Washington.

Some of the biggest challenges we're facing with customer acquisition involve getting folks to understand the benefits of newer, more technologically advanced HVAC systems in terms of efficiency, utility savings, and incentives.

These factors can actually make those systems more affordable than they think.

EDEN Instant Quote has changed the game for us,allowing us to discuss options with customers without hesitation and without making it feel like a sales pitch.

Our typical close rate used to be around 35-40%, but with EDEN’s Instant Quote tool, we’ve increased that to about 70%.

Our sales team absolutely loves the tool.

From an accuracy standpoint, it's generally within 2-3% of what our final quotes end up being.

One of the most helpful aspects for consumers is that EDEN’s Instant Quote tool provides a clear understanding of available rebates and incentives.

Everyone who’s been able to use the tool online has found it to be a great resource.

In most cases, customers are blown away by how everything lines up with what they were expecting when we walk in the door.

From an integration and onboarding standpoint, the EDEN team has been fantastic.

They worked directly with our website provider to get everything set up, and on our end, it only took about 30 to 45 minutes of filling out numbers on a spreadsheet.*

This system is the most comprehensive and thorough online quoting tool we've seen in the HVAC industry.

There’s no question that this is a worthwhile investment for any company.

Do your business a favor—give EDEN Instant Quote a try today!

*EDEN’s most recent onboarding options are even faster and stress-free, eliminating the need for spreadsheets.